Prices All prices listed on Raw Organics are in EUR or DKK and incl. VAT The goods can only be ordered and paid for online. Reservations are made for price changes, out-of-stock items, etc. Terms and conditions on Raworganics.dk are in accordance with the Purchase Act
Personal Information To shop at www.raworganics.eu. You must state: Name, address, e-mail and telephone / mobile number. In addition, you must be 18 years old before you can shop at www.raworganics.dk. By completing a purchase on our website, you confirm that you are 18 years of age or older. The above-mentioned data is stored with information about which goods you bought for 5 years from the end of that financial year. At the end of the 5-year period, the information is deleted. If you have created a self-service login on this website, your personal information and order details will not be deleted unless you contact us and ask for it. By accepting our terms of use, you agree to be contacted unsolicited by mail and/or telephone. You can always report this by sending an e-mail with a clear unsubscribe to help@raworganics.dk to gain insight into our registration of data about you at any time, and you can object to a registration in accordance with the rules in the Personal Data Act. All inquiries in connection with this must be addressed via e-mail: help@raworganics.dk
Payment You can pay with Dankort/VISA, Mastercard, Visa Electron etc. The amount is deducted from your account when the item is shipped from our warehouse. When you are charged for your purchase, the charge will appear on your statement as: "Raw Organics B.V"
Delivery The delivery time is typically 1-2 working days. All packages are delivered with DAO or Postnord All packages are sent within 24 hours of payment being received.
Right of complaint There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing.
The complaint does not apply to errors or damage caused by incorrect operation of the product / service.
Raw Organics will cover return costs to a reasonable extent.
On return Inquiries should be directed to and complaints should be sent to:
Packages sent on cash on delivery are not accepted. To speed up the turn-around time, please include the following information in your complaint: – Description of fault – Receipt or Order number – If you want a refund or a replacement product
Refund If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.
Right of withdrawal There is a 14-day full right of return on goods purchased in our Webshop. The period is calculated from the day you receive the order.
Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation.
The notice must be given by mail at help@raworganics.eu. In the message, you must make us clearly aware that you wish to exercise your right of withdrawal. You can also choose to use our standard cancellation form and send with return. You can find it by clicking here
The condition of the item when you send it back You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words – you can try the product in the same way as if you tried it in a physical store.
If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.
In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.
Disclaimer Raw Organics disclaims any responsibility for errors, additional costs or legal disputes that may arise from the purchase or misuse of our products. It is the buyer's responsibility to check the information, legality and consequences before the purchase and when using our products or services in the country you are buying from. All products offered on our website are authorized in Spain and comply with EU legislation.
Raw Organics endeavors to keep the information on the website and its subpages as up-to-date and accurate as possible. If incorrect information comes to our knowledge, we will correct it as soon as possible.
Changes to shipping address If you move or have to change your delivery destination for your goods to another address, you are responsible for informing
